Tier 2 Technical Support Engineer — Remote

The Scarlett Group; Jacksonville (FL); Hybrid; USD 45,000 - 70,000; Full time

Job summary

A technology company is seeking a Tier 2 Technical Support Specialist to handle complex technical issues escalated from Tier 1. This position involves troubleshooting, training end-users, and collaborating with technical teams to ensure effective IT solutions. The ideal candidate possesses a Bachelor’s degree in IT or related field, relevant certifications, and strong communication skills. This role offers a remote/hybrid work environment and opportunities for professional growth.

Qualifications

• Bachelor’s degree in information technology or equivalent experience.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal abilities.

Responsibilities

• Resolve complex technical issues requiring detailed systems and applications knowledge.
• Investigate and diagnose problems escalated from Tier 1 support.
• Collaborate with other technical teams to find solutions.
• Train end-users on proper use of hardware and software.

Skills

Strong analytical and problem-solving skills

Effective communication and interpersonal abilities

Ability to prioritize and manage multiple tasks

Eagerness to learn and grow

Education

Bachelor’s degree in information technology, Computer Science, or related field

Certifications such as CCNP, MCSE, Network+, Security+

Job description

A technology company is seeking a Tier 2 Technical Support Specialist to handle complex technical issues escalated from Tier 1. This position involves troubleshooting, training end-users, and collaborating with technical teams to ensure effective IT solutions. The ideal candidate possesses a Bachelor’s degree in IT or related field, relevant certifications, and strong communication skills. This role offers a remote/hybrid work environment and opportunities for professional growth.