Technical Support Engineer & Systems Integrator - Growth

Hamilton Barnes Associates Limited; Maine; Hybrid; USD 25,003 - 35,610; Full time

Benefits offered by this job

Hands-on technical exposure

Opportunity to learn from senior engineers

Supportive, team-oriented culture

Job summary

A technology solutions provider in the United States is looking for a Technical Support Specialist to provide Tier 1-2 support for customer and internal IT environments. The role requires strong problem-solving skills and a solid understanding of networking concepts. Responsibilities include troubleshooting issues and escalating as necessary. Competitive hourly pay at $22, offering a stable full-time position with opportunities for technical growth and exposure to diverse technologies.

Qualifications

• Experience in a technical support, helpdesk, or network support role.
• Solid understanding of TCP/IP, DNS, DHCP, and basic routing/switching.
• Comfortable troubleshooting in Windows and/or macOS environments.

Responsibilities

• Provide Tier 1–2 technical support for customer and internal IT environments.
• Troubleshoot network, hardware, and software issues across LAN, WAN, and wireless environments.
• Document issues, resolutions, and network changes clearly.

Skills

Technical support experience

Understanding of TCP/IP, DNS, DHCP

Hands-on experience with Cisco

Troubleshooting Windows/macOS

Problem-solving skills

Customer-focused communication

Job description

A technology solutions provider in the United States is looking for a Technical Support Specialist to provide Tier 1-2 support for customer and internal IT environments. The role requires strong problem-solving skills and a solid understanding of networking concepts. Responsibilities include troubleshooting issues and escalating as necessary. Competitive hourly pay at $22, offering a stable full-time position with opportunities for technical growth and exposure to diverse technologies.