Tier 2 IT Support Specialist: Impactful Tech Help

ViziRecruiter,LLC.; Merrimack (NH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401k plans

Medical insurance

Mental health support

Generous paid time off

Job summary

A leading IT solutions provider in Merrimack, New Hampshire is seeking a Technical Support Specialist to provide Tier 2 support across multiple locations. Responsibilities include troubleshooting issues, user training, and ensuring efficient IT operations. Ideal candidates will have strong technical skills, be detail-oriented, and excel in a customer-focused environment. The role offers competitive benefits including medical insurance and generous paid time off.

Qualifications

• Advanced knowledge of computers, networking, and workspace technologies are required.
• Customer-oriented with a focus on listening to and anticipating customer needs.
• Articulate with proficiency in English for professional communication.

Responsibilities

• Provides Tier 2 technical support and desktop assistance for users.
• Implements policies and ensures conformance with information systems goals.
• Collaborates with teams to analyze and recommend improvements.

Skills

Advanced knowledge of desktop operating systems

Technical aptitude

Customer oriented

Attention to detail

Proactive with needs analysis

Interpersonal skills

Tools

Remote desktop management tools

Microsoft Active Directory

Office 365

Job description

A leading IT solutions provider in Merrimack, New Hampshire is seeking a Technical Support Specialist to provide Tier 2 support across multiple locations. Responsibilities include troubleshooting issues, user training, and ensuring efficient IT operations. Ideal candidates will have strong technical skills, be detail-oriented, and excel in a customer-focused environment. The role offers competitive benefits including medical insurance and generous paid time off.