Tier 2 Tech Support Intern – Windows & Networking

Aprima; Richardson (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Aprima is seeking a dedicated customer care professional to respond to product application and technical support questions regarding the company’s software. You will handle upgrades, hot fixes, issue resolution, and documentation to ensure customers receive timely, high-quality service.

The role emphasizes multitasking, strong communication, and the ability to work independently or in a team, maintaining a sense of urgency and accuracy in a dynamic environment.

Qualifications

• Proficient in troubleshooting and resolving customer issues across software products.
• Experience upgrading clients and applying hot fixes to current versions.
• Ability to multitask with attention to detail in a fast-paced environment.

Responsibilities

• Upgrade clients to new versions of the product.
• Apply hot fixes to the current version of the product.
• Identify, troubleshoot, research, and resolve customer issues promptly.
• Document and escalate issues and workflows to peers when needed.
• Manage cases to maintain high customer satisfaction.
• Perform other duties as assigned by management.

Skills

Advanced experience with Windows

Strong knowledge of Networking

Job description

Aprima is seeking a dedicated customer care professional to respond to product application and technical support questions regarding the company’s software. You will handle upgrades, hot fixes, issue resolution, and documentation to ensure customers receive timely, high-quality service.

The role emphasizes multitasking, strong communication, and the ability to work independently or in a team, maintaining a sense of urgency and accuracy in a dynamic environment.