Remote Tier 2 Technical Support Consultant

Accruent; Austin (TX); Remote; USD 51,000 - 86,000; Full time

Job summary

Accruent is seeking a Technical Support Consultant I (Tier 2) in the United States. The role focuses on solving complex product issues for end users, admins, contractors, and executives, with strong emphasis on ownership and clear communication.

You will analyze logs and configurations, coordinate with Engineering, and document investigations to strengthen Tier 1 support. Remote-friendly with after-hours rotations as needed.

Qualifications

• 3+ years in technical support or related field.
• Experience troubleshooting web apps, APIs, databases, and authentication (SAML/OAuth).
• Ability to explain complex technical information to diverse audiences.
• Experience with incident, problem, and knowledge management practices.

Responsibilities

• Resolve escalated incidents and service requests through advanced troubleshooting.
• Analyze logs, configurations, APIs, integrations, authentication, and releases to identify root causes.
• Reproduce issues in test environments to validate behavior and accelerate resolution.
• Translate technical findings into clear guidance for varied audiences.

Skills

Technical support

Troubleshooting

Postman

Browser tools

Log analysis

Tools

Postman

Job description

Accruent is seeking a Technical Support Consultant I (Tier 2) in the United States. The role focuses on solving complex product issues for end users, admins, contractors, and executives, with strong emphasis on ownership and clear communication.

You will analyze logs and configurations, coordinate with Engineering, and document investigations to strengthen Tier 1 support. Remote-friendly with after-hours rotations as needed.