PRM Technical Analyst II — SQL & Performance Specialist

Aprima; Richardson (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Aprima is seeking a technically skilled professional to deliver high-level customer care for our software. You will respond to product application and technical support questions, troubleshoot issues, and collaborate with development and QA to resolve underlying problems affecting clients.

The role requires SQL Server expertise, server monitoring, and disaster recovery planning, with on-site coordination in Richardson, TX. Experience with Citrix and IIS-based upgrades is a plus.

Qualifications

• Bachelor's degree in Computer Sciences required, Masters preferred.
• Experience with hosted hardware and software configurations.
• Monitoring daily performance on servers.
• Analyzing and Recovering corrupt databases.
• Assisting in the design and implementation of new customers.
• Test and implement other solutions for performance related issues (e.g., Citrix).
• Develop and implement IIS-based client upgrading for patches.
• Experience querying SQL databases.
• Expert understanding with installation and maintenance of SQL Servers.
• Monitor performance of virtual servers and plan migrations/upgrades.
• Disaster recovery planning for datacenter components.

Responsibilities

• Provide technical and application support and expertise to the users.
• Work directly with business users and internal developers.
• Identify, troubleshoot, research, and resolve customer issues in a timely manner.
• Document and elevate issues and workflows to appropriate development personnel when necessary.
• Exercise judgment within defined practices and policies for solutions.
• Work with end users on workflow and process questions.
• Coordinate with developers and software vendor to develop system solutions.
• Responsible for querying SQL Databases.
• Install and maintain SQL Servers.
• Research and resolve SQL Server software and database issues.
• Establish and maintain backup and recovery processes.
• Upgrading clients to new versions of the product.
• Work on development tasks assigned to the team.
• Installing peripherals and 3rd party devices.
• Proactively implement load balancing for client installs in hosted environments.
• Troubleshooting performance issues and offering recommendations and enhancements.
• Create internal documentation of processes to standardize installations and upgrades.
• Manage/work cases to maintain high customer satisfaction.
• Be flexible for on-call rotation.
• Other duties as specified by management.

Skills

Customer support

SQL Server

Server monitoring

Database recovery

Citrix

IIS

Disaster recovery planning

Windows operating system

Education

Bachelor's degree in Computer Sciences

Master's degree preferred

Tools

Citrix

IIS

SQL Server installations & maintenance

Job description

Aprima is seeking a technically skilled professional to deliver high-level customer care for our software. You will respond to product application and technical support questions, troubleshoot issues, and collaborate with development and QA to resolve underlying problems affecting clients.

The role requires SQL Server expertise, server monitoring, and disaster recovery planning, with on-site coordination in Richardson, TX. Experience with Citrix and IIS-based upgrades is a plus.