Advanced Tier II Tech Support Engineer

Integrity Network Solutions Inc; Lebanon (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Integrity Network Solutions Inc is seeking a Tier 2 Technical Support Specialist who will provide in‑depth technical support for incidents escalated from Tier 1. The ideal candidate will have experience in troubleshooting complex system issues and a strong focus on root-cause analysis.

This role is pivotal in bridging frontline support and expert-level engineering, ensuring effective resolution of incidents, and mentoring Tier 1 technicians, while contributing to knowledge base documentation.

Qualifications

• 3–5 years of IT support experience in a Service Desk or MSP environment.
• Strong troubleshooting skills across workstations, servers, applications, and networks.
• Experience working with ticketing systems and SLAs.

Responsibilities

• Resolve escalated incidents that exceed Tier 1 scope.
• Serve as primary escalation point for Tier 1 technicians.
• Create and maintain Tier 2 knowledge base articles.

Skills

IT support experience

Troubleshooting skills

Documentation skills

Communication skills

Job description

Integrity Network Solutions Inc is seeking a Tier 2 Technical Support Specialist who will provide in‑depth technical support for incidents escalated from Tier 1. The ideal candidate will have experience in troubleshooting complex system issues and a strong focus on root-cause analysis.

This role is pivotal in bridging frontline support and expert-level engineering, ensuring effective resolution of incidents, and mentoring Tier 1 technicians, while contributing to knowledge base documentation.