IT Service Desk Tech – Windows & Hardware Support

Regional Finance; Greer (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

Regional Finance seeks an IT Service Desk professional to provide Level 1–2 technical support for software, hardware, security, access management, and network issues. You will troubleshoot via phone, email, intranet, or in person, guiding users through solutions and offering end-user training as needed.

Under supervision, you will escalate complex issues to 3rd Tier Support, track licenses, perform PC maintenance, upgrades, and inventory reporting.

Qualifications

• AA degree from a two-year college or technical school in Computer Science, Information Systems, or related field.
• 1 year of experience troubleshooting, repair, and fixing hardware and software problems or equivalent combination of education/experience.
• CompTIA A+ Certification is required; CompTIA Network+ and Security+ or equivalent is a plus.
• 2+ years of experience working with a Microsoft Active Directory network is required.
• Must be available to work a flexible schedule with nights, weekends, and an on-call rotation occasionally required.

Responsibilities

• Provide Service Desk support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Identify, organize, prioritize and escalate tickets, including ticket creation at the time of initial problem report; document status of open work orders and inform users of progress.
• Modify configurations, utilities, software default settings, etc. for the local workstation integrated with Active Directory.
• Develop, document, and enforce internal procedures.
• Assist with onboarding of new users: provisioning User Id, determine required equipment and ensure setup is timely.
• Provide PC system image creation, maintenance and troubleshooting supporting Windows 7 & Windows 10.
• Install and test computer equipment including desktops, laptops, monitors, memory, cabling, peripherals.
• Support conference rooms: troubleshoot A/V equipment and assist with initial setup of meetings.
• Coordinate repair of computer or network equipment covered by third-party vendor maintenance; maintain inventory of equipment and licenses.

Skills

Interpersonal skills

Communication skills

Problem solving

Multitasking

Self-motivation

Teamwork

Education

Associate degree in Computer Science/Information Systems

CompTIA A+ Certification

CompTIA Network+ and Security+ (or equivalent)

Tools

Active Directory

Windows 7/10

Job description

Regional Finance seeks an IT Service Desk professional to provide Level 1–2 technical support for software, hardware, security, access management, and network issues. You will troubleshoot via phone, email, intranet, or in person, guiding users through solutions and offering end-user training as needed.

Under supervision, you will escalate complex issues to 3rd Tier Support, track licenses, perform PC maintenance, upgrades, and inventory reporting.