Customer-Focused Tier 1 Applications Support Specialist

Prosum; Glendale (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Prosum, a technology services company in California, seeks a candidate for Tier One support across multiple applications. Responsibilities include assessing and resolving issues, conducting user demos, and maintaining documentation.

The ideal candidate will have strong communication skills, a customer service focus, and the ability to work flexibly during peak times. This role requires teamwork and attention to detail to identify trends and assist multiple application owners.

Qualifications

• Ability to gain an overview of applications/processes quickly.
• Confident dealing with all levels of business users.
• Flexible attitude to support peak times and deadlines.

Responsibilities

• Provide Tier One support for several applications.
• Assess issues, resolve problems, or document for review.
• Conduct demos for users on applications.
• Document issues and resolutions in tracking tools.
• On-board/off-board users for managed applications.

Skills

Knowledge of business processes

Excellent communication skills

Customer service focused

Attention to detail

Team player

Job description

Prosum, a technology services company in California, seeks a candidate for Tier One support across multiple applications. Responsibilities include assessing and resolving issues, conducting user demos, and maintaining documentation.

The ideal candidate will have strong communication skills, a customer service focus, and the ability to work flexibly during peak times. This role requires teamwork and attention to detail to identify trends and assist multiple application owners.