Tier 2 Service Desk Technician – DoD Enterprise IT Support

QBE LLC; Fort Belvoir (VA); On-site; USD 50,000 - 75,000; Full time

Job summary

QBE LLC in Fort Belvoir, Virginia, is hiring for a user support position responsible for resolving an average of 7 tickets daily for over 65,000 users and managing more than 50,000 device objects.

The ideal candidate must demonstrate strong troubleshooting skills, maintain user accounts, and coordinate repairs of desktops and laptops. Five years of relevant experience, as well as an IAT Level II Security+ certification, are required for this role.

Qualifications

• 5 years of relevant experience.
• IAT Level II Security+ CE certification.
• Active DoD Secret Security Clearance.

Responsibilities

• Provide direct support for the customer.
• Maintain and support user accounts, computers, and laptops.
• Configure laptops for secured wireless access.
• Coordinate repairs and perform repairs of desktops and laptops.
• Utilize remote tools to install/configure software.

Skills

Troubleshooting Skills

Active Directory Management

Networking

Software Installation

Tools

Microsoft Remote Desktop

Outlook

Network Printers

Job description

QBE LLC in Fort Belvoir, Virginia, is hiring for a user support position responsible for resolving an average of 7 tickets daily for over 65,000 users and managing more than 50,000 device objects.

The ideal candidate must demonstrate strong troubleshooting skills, maintain user accounts, and coordinate repairs of desktops and laptops. Five years of relevant experience, as well as an IAT Level II Security+ certification, are required for this role.