Onsite Field Endpoint Engineer (DoD)

QBE Federal; Haymarket (VA); Presencial; USD 80.000 - 90.000; Jornada completa

Descripción de la vacante

QBE, LLC is seeking a Field Support Technician for an onsite role in Boyers, PA, handling escalated Tier II end-user computing issues within a DoW program supporting about 13,000 users across multiple enclaves.

You will assess hardware lifecycle, coordinate vendor service as the government liaison, and develop knowledge articles to reduce recurring escalations, while maintaining secure configurations and enterprise imaging standards.

Formación

• Bachelor's degree and 2 years of related experience (or an Associate's degree with 3 years).
• U.S. Citizenship with active TS clearance (SCI eligibility) to start.
• Experience in desktop support, field service, or IT hardware repair.

Responsabilidades

• Tier II troubleshooting: analyze escalated incidents and determine resolution approach (repair/reconfigure/reimage/replace/elevate).
• Evaluate workstation configuration against baseline and STIG requirements and implement changes.
• Plan deployment for new/replacement workstations using STIG-compliant images and provisioning tools.

Conocimientos

Customer service

Communication

Organizational skills

Problem analysis

Independence

Educación

Bachelor's degree + 2 years experience or equivalent

Herramientas

ServiceNow

MECM/SCCM

Intune

Group Policy

BitLocker

Enterprise imaging tools

Active Directory

Microsoft 365

Descripción del empleo

QBE, LLC is seeking a Field Support Technician for an onsite role in Boyers, PA, handling escalated Tier II end-user computing issues within a DoW program supporting about 13,000 users across multiple enclaves.

You will assess hardware lifecycle, coordinate vendor service as the government liaison, and develop knowledge articles to reduce recurring escalations, while maintaining secure configurations and enterprise imaging standards.