IT Support Specialist II — DoD End-User & Enterprise Helpdesk

Agil3 Technology Solutions (A3T); San Onofre (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Savings with Company匹

Job summary

Agil3 Technology Solutions LLC is seeking an experienced IT Support Specialist II to deliver Tier I/II technical and end-user support in a U.S. Government IT environment.

You will handle workstations, Windows OS, Microsoft 365, Active Directory, and security-conscious procedures while documenting incidents in the approved ticketing system. You will serve as the primary interface for users and coordinate with senior engineers, cybersecurity staff, and systems teams as needed.

Qualifications

• 3–5+ years in IT help-desk or end-user computing.
• Active DoD Secret clearance required.
• DoD 8140/DCWF Work Role 451 Intermediate or higher (Security++).
• Experience with Windows workstations, laptops, and peripherals.
• Experience supporting Microsoft 365 apps and services.
• Familiar with AD, authentication, and password management.

Responsibilities

• Provide Tier I/II support via phone, remote tools, tickets, and in-person.
• Document, triage, and resolve incidents in the government ticketing system.
• Troubleshoot hardware, OS, applications, printers, and connectivity.
• Assist with user onboarding, account creation, and SAAR processes.
• Image, deploy, patch, and troubleshoot end-user devices.
• Support printers, mobile devices, and device inventory procedures.
• Escalate complex issues to higher-tier engineers and cybersecurity when needed.
• Maintain accurate ticket records and provide status updates to users.

Skills

DoD Secret clearance

Active Directory

Microsoft 365

Troubleshooting

Remote support

PowerShell

Customer service

End-user computing

Education

Associate's or Bachelor's degree in IT/CS/IS or related

Tools

SCCM/MECM

Intune

ServiceNow

Job description

Agil3 Technology Solutions LLC is seeking an experienced IT Support Specialist II to deliver Tier I/II technical and end-user support in a U.S. Government IT environment.

You will handle workstations, Windows OS, Microsoft 365, Active Directory, and security-conscious procedures while documenting incidents in the approved ticketing system. You will serve as the primary interface for users and coordinate with senior engineers, cybersecurity staff, and systems teams as needed.