Tier 2-Job Title: PC Support Technician

Dexian; Tallahassee (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Dexian in Tallahassee, FL is seeking a Tier 2-PC Support Technician to configure and install software on desktops and laptops, perform deployments, and maintain desktop hardware and software. The role supports a mobile workforce and provides Tier 2 help for end-user computing in a corporate LAN environment.

The successful candidate will have a bachelor’s degree in CS or related field or four years of equivalent experience, plus hands-on experience with Windows OS, Office, Outlook, and hardware

Qualifications

• Requires two or more years providing Tier 2 customer support for desktops, printers, scanners, etc.
• Experience installing, troubleshooting, and supporting desktop applications and OSs (Windows, Office, Outlook, IE).
• Experience with hardware troubleshooting for PCs, printers, and peripherals in network or standalone environments.

Responsibilities

• Configure and install software for IT user desktops and laptops.
• Perform software installations and rollout of new software packages, upgrades, and new desktops.
• Maintain desktop software and hardware.
• Support the mobile workforce.
• Provide Tier 2 support for end-user computing and LAN systems.
• Troubleshoot problems using scripts and checklists.
• Escalate to Tier 3 support when needed.
• Document problems and resolutions.
• Perform end-user training as required.
• Participate in testing and evaluation of new desktop packages.
• Implement prototypes to validate technical requirements and vendor specs.

Skills

Tier 2 support

Desktop troubleshooting

Documentation

End-user training

Education

Bachelor's degree in Computer Science or related field

Tools

Windows OS

Office

Outlook

Internet Explorer

Job description

Job Title: Tier 2-PC Support Technician
Job Location: Tallahassee, FL (on-site)
Job Duration: Contract through June + 12 month extension
Job Tasks and Activities:

• Configure and install software for IT user desktops and laptops.
• Perform software installations and rollout of new software packages, upgrades, and new desktops
• Maintain desktop software and hardware.
• Support the mobile workforce.
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems.
• Troubleshoot problems using scripts and checklists as guides.
• Escalate to Tier 3 support technical support.
• Documents problems and resolutions.
• Perform end-user training, as required.
• Participate in the testing and evaluation of new desktop packages.
• Implement prototypes to validate technical requirements and vendor specifications.

Required Experience:
A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience is required.
Relevant experience may be substituted for education on a year-for-year basis when applicable. The Department requires the following experience, skills, and knowledge for this position:

• Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.
• Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer.
• Experience installing and troubleshooting computer hardware and software, including, but not limited to, PCs, printers, and peripherals in both a network and standalone environment.

Preferred Experience:

• Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems.
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP).
• Experience with installing and troubleshooting 3270 emulation software.
• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals.
• Experience using imaging software for deploying desktop PCs.
• Experience providing Voice Over Internet protocol (VoIP) phone support and Virtual Private Network (VPN) client support.
• Experience working for a criminal justice agency.
• Knowledge of IT standards in a criminal justice environment.
• Experience supporting end users in a criminal justice environment.
  

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.