Technical Support Specialist 2

Dexian; Birmingham (AL); On-site; USD 22,000 - 25,000; Full time

Job summary

Dexian is seeking an IT Support / Technical Support specialist in Birmingham, AL to join a 36-month contract. You will monitor SCADA and related systems, provide frontline diagnostics, and coordinate repairs with EMS staff to ensure system health and uptime.

The role requires strong communication, customer service skills, and the ability to work rotating shifts including nights and holidays. Familiarity with Windows and UNIX-based systems is preferred.

Qualifications

• Formal education in Computer Science or related IT field or equivalent experience is required.
• Ability to communicate effectively in both oral and written form; team oriented in a fast paced environment.
• Experience supporting 24x7x365 operations and front line diagnostic tasks.

Responsibilities

• Monitor SCADA and related systems for health and availability on a daily basis.
• Provide front line problem resolution and coordinate repairs with EMS personnel.
• Notify customers about outages and events impacting critical systems.
• Document cases to completion and support continual process improvements.
• Adhere to access policies and support disaster recovery systems.

Skills

Interpersonal skills

Customer service

Regulatory compliance

Multitasking

Change management

Windows OS

UNIX/Linux knowledge

Networking basics

Relationship building

Shift work

Critical thinking

Education

Formal education in Computer Science or related IT field

Tools

AIX

Job description

Job Title: IT Support / Technical Support

Location: Birmingham AL 35203
Duration: 36 Months Contract
Pay Range: $16-18/hr on W2

Summary of Position Duties

This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.

Education & Experience Requirements

Formal education in Computer Science or related IT field or equivalent experience is required.

Knowledge, Skills & Abilities

• Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
• Ability to apply excellent customer service skills
• Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
• Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
• Ability to follow and properly apply both Change Management processes and knowledge-based procedures
• Working knowledge of Windows based operating systems preferred
• Working knowledge of AIX or other UNIX based operating systems preferred
• Working knowledge of distributed computer networks is a plus.
• Ability to build and maintain relationships with key customers
• Ability to work nights, weekends, and holidays as a part of rotating shift
• Critical thinking/Problem solving abilities

Job Responsibilities

• Day to day monitoring of the primary SCADA and ancillary systems for health and availability
• Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
• Notification to key customers for the coordination of system outages and events that may impact other critical systems.
• Provide input to the Supervisor on continual process improvement and customer feedback
• Thoroughly track and document cases to completion with the help of EMS Department personnel
• Adhere to all Electronic and Physical access policies
• Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Other Requirements

• Federal Energy Regulatory Commission Standards of Conduct must be understood and signed
• The successful candidate must adhere to client Separation Protocol
• The successful candidate must pass all requirements required by the client Insider Threat Program.
• Enhanced screening (background, drug screen, etc.) is required if you are selected.
• This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
• This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts, including holidays and weekends.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.