Client-Facing IT Support Engineer (Tier 1)

Starfish Computer Corporation; North Olmsted (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology services company in Ohio is seeking a Managed Services Engineer (Level 1) to provide direct end-user support. The role involves resolving hardware and software issues, supporting network performance, and maintaining documentation. The ideal candidate will have customer service experience and a degree in IT or related field. This position offers opportunities for growth in the fast-paced tech environment and requires occasional site visits to clients.

Qualifications

• 1+ years of experience in a client-facing role, preferably in help desk support.
• Basic knowledge of firewalls and network management concepts.
• Ability to write clear documentation about troubleshooting actions taken.

Responsibilities

• Provide end-user support via multiple communication channels.
• Support network diagnostics and preventative maintenance.
• Maintain documentation of systems and applications.

Skills

Customer service skills

Troubleshooting

Network management

Documentation

Communication skills

Education

Associate’s or Bachelor’s degree in Information Technology

Tools

Ticketing systems (e.g., TigerPaw, ServiceNow, HaloPSA)

Job description

A technology services company in Ohio is seeking a Managed Services Engineer (Level 1) to provide direct end-user support. The role involves resolving hardware and software issues, supporting network performance, and maintaining documentation. The ideal candidate will have customer service experience and a degree in IT or related field. This position offers opportunities for growth in the fast-paced tech environment and requires occasional site visits to clients.