IT Incident & Customer Support Specialist

Digital Consultants LLC; Washington (District of Columbia); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Group health plans

401(k) plan with company matching

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off

Job summary

Digital Consultants LLC is seeking a qualified IT professional in the Washington, DC area to analyze and resolve computer system incidents, maintain detailed documentation, and liaise with product and system support teams. The role requires a Secret clearance, a high school diploma or GED, and DoD 8570 IAT Level II (Security+) certification.

Expect a comprehensive benefits package and growth opportunities. The position emphasizes independent problem-solving, strong communication, and

Qualifications

• Requires DoD 8570 IAT Level II Certification (Security+)
• Minimum two years of specialized experience in hardware, software, information assurance, or business analytical support
• Good interpersonal, communication, and analytical abilities

Responsibilities

• Analyze and develop creative solutions for computer system incidents.
• Initiate documentation and record-keeping for all tasks and deliverables.
• Consult with user community to determine specifications and address opportunities via phone or self-service submissions.
• Diagnose, identify, isolate, analyze, and solve problems using a holistic approach.
• Serve as liaison for requests to product line or system support specialists.
• Maintain and update records and tracking databases for future analysis and design.
• Analyze root causes of recurring problems and propose effective solutions.
• Collaborate with system administrators/developers to ensure project deliverables are completed properly.
• Follow up with customers to ensure functionality and efficiency.
• Provide outstanding professional services across organizational levels.

Skills

Interpersonal skills

Communication skills

Analytical skills

Documentation skills

Education

High School Diploma/GED

Job description

Digital Consultants LLC is seeking a qualified IT professional in the Washington, DC area to analyze and resolve computer system incidents, maintain detailed documentation, and liaise with product and system support teams. The role requires a Secret clearance, a high school diploma or GED, and DoD 8570 IAT Level II (Security+) certification.

Expect a comprehensive benefits package and growth opportunities. The position emphasizes independent problem-solving, strong communication, and