Senior Tier 3 IT Support Engineer

Logistics Systems Inc; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

Logistics Systems Inc. in Washington, DC is seeking an IT specialist to join our Tier II support team. You will diagnose and resolve software, hardware, and network issues for clients, guiding users through solutions and escalating when needed.

Qualifications include leadership of IT teams for clients, staying current with market technologies, and the ability to design cost-effective solutions. Security+ or equivalent certification is required within 90 days of start date.

Qualifications

• Leads other subject matter experts of the IT technology team for specific customers.
• Evaluates design and architecture issues and increases integration of services.
• Researches current market technologies to design cost-effective solutions.

Responsibilities

• Provides Tier II technical software, hardware, and network problem resolution for clients by diagnosing and guiding users.
• Guides users through step-by-step solutions or escalates to solve complex issues.
• Works on moderately difficult assignments requiring judgment to resolve issues.
• Uses automated systems to analyze routine situations and prioritize requests.
• Reviews incoming requests, codes and prioritizes actions for proper handling.
• Resolves problems or consults more senior staff as needed.
• Supports users by fulfilling information and training requests on systems.
• Conducts technical research for information required for ongoing programs.
• Collaborates with team members to restore services and identify root causes.

Skills

Tier II support

Leadership

Networking knowledge

Education

Bachelor's degree in IT or related field

Job description

Logistics Systems Inc. in Washington, DC is seeking an IT specialist to join our Tier II support team. You will diagnose and resolve software, hardware, and network issues for clients, guiding users through solutions and escalating when needed.

Qualifications include leadership of IT teams for clients, staying current with market technologies, and the ability to design cost-effective solutions. Security+ or equivalent certification is required within 90 days of start date.