Tier 2 IT Support Specialist (Onsite/Hybrid)

S-R-International-Inc; Phoenix (AZ); Hybrid; USD 55,000 - 75,000; Full time

Job summary

S-R-International-Inc is seeking an IT Support Specialist (District 11) to join the Bridgeville-based team providing Tier 2 support for hardware and software across district 11 sites.

The role requires installing and configuring PC hardware/software in networked and stand-alone environments, plus strong documentation and communication skills. Start date ASAP; 80% onsite, 20% remote; schedules discussed in interview.

Qualifications

• Required: Valid Driver’s License.
• 3+ years’ experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
• 3+ years’ experience installing and supporting laptops/docking stations.
• 3+ years’ experience installing and supporting multifunction print devices.
• 3+ years’ experience with Remedy or similar ticketing system.

Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required.
• Keep all support tickets up to date and well documented.
• Provide documentation on issue resolution for other teams as needed.
• Monitor and report on PC issues; elevate issues and coordinate with SCCM, Active Directory, Security, and IT Service Desk.

Skills

Driver's License

PC hardware troubleshooting

Laptop/Docking support

Multifunction printers

Remedy ticketing

LAN/WAN

Active Directory

SCCM

Intune

RDP

English technical docs

Tools

Remedy

SCCM

Intune

Active Directory

Job description

S-R-International-Inc is seeking an IT Support Specialist (District 11) to join the Bridgeville-based team providing Tier 2 support for hardware and software across district 11 sites.

The role requires installing and configuring PC hardware/software in networked and stand-alone environments, plus strong documentation and communication skills. Start date ASAP; 80% onsite, 20% remote; schedules discussed in interview.