Tier 2 IT Support Specialist - Onsite & Client-Focused

VersaTrust; Arlington (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Network Coverage is seeking a Service Desk Specialist II to provide Tier 2 support for client IT environments, including servers, desktops, networks, and security. You will work on-site at client locations as part of the Service Operations team, escalating where needed and maintaining strong client relationships.

This role emphasizes timely problem resolution, documentation, and cross-team collaboration. Ideal candidates have 2–5 years of relevant IT experience, a solid foundation in Windows

Qualifications

• Bachelor's or Associate's degree in Information Technology, Computer Science, Network Administration or related field
• 2–5 years IT experience in Systems/IT support roles
• Industry certifications such as CompTIA A+, Network+, Security+ or cloud qualifications desirable

Responsibilities

• Provide Tier 2 support for servers, desktops and applications
• Collaborate with managed services team to identify client trends
• Maintain on-site presence and strong client relationships
• Ensure documentation is updated and tickets tracked in the system

Skills

Servers

Networking

Virtualization

Cloud systems

Security

Active Directory

DNS

DHCP

VDI

Office 365

AWS

Azure

Cisco CCNA

Education

Bachelor's or Associate in IT/CS/Network Administration

Tools

Windows Server

VDI technologies

Office 365

Firewalls

Networking hardware

AWS

Azure

Job description

Network Coverage is seeking a Service Desk Specialist II to provide Tier 2 support for client IT environments, including servers, desktops, networks, and security. You will work on-site at client locations as part of the Service Operations team, escalating where needed and maintaining strong client relationships.

This role emphasizes timely problem resolution, documentation, and cross-team collaboration. Ideal candidates have 2–5 years of relevant IT experience, a solid foundation in Windows