Onsite Tier-2 IT Support Specialist

Family & Children's Services; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Family & Children's Services is seeking a Support Services Analyst II to provide Tier 2 desk-side and Help Desk support for desktop hardware, software, and network connectivity. This fully onsite role requires presence at agency locations for hardware deployment and face-to-face user assistance.

You will configure, deploy, and maintain equipment, manage inventory, and collaborate on infrastructure projects while supporting training and events.

Qualifications

• Must be a high school graduate or have HS equivalent.
• Associate's degree preferred.
• Experience in computer maintenance and user support required.

Responsibilities

• Provide Tier 2 desk-side and Help Desk support for desktop hardware, software, and network connectivity.
• Resolve issues through remote and on-site assistance, ensuring timely ticket closure in the ITIL-based tracking system.
• Configure, deploy, and maintain technology equipment such as computers, printers, scanners, and peripherals.
• Manage hardware and software inventory and ensure accurate documentation.
• Collaborate with IT Engineering on projects and infrastructure improvements.
• Complete special projects as assigned, prioritizing tasks with the IT Support Services Manager.
• Provide technical assistance for agency events and maintain organized IT labs and work areas.
• Assist in acquiring network equipment, computers, and peripherals.
• Research and recommend hardware and software solutions to meet agency needs.
• Participate in ongoing training programs and maintain technical proficiency.
• Support end-user training and provide guidance on technology use.
• Work with vendor technical support to diagnose and resolve hardware/software problems.

Skills

Communication

Interpersonal

Multi-tasking

Desk-side support

Customer service

Education

HS diploma or equivalent

Associate's degree preferred

Job description

Family & Children's Services is seeking a Support Services Analyst II to provide Tier 2 desk-side and Help Desk support for desktop hardware, software, and network connectivity. This fully onsite role requires presence at agency locations for hardware deployment and face-to-face user assistance.

You will configure, deploy, and maintain equipment, manage inventory, and collaborate on infrastructure projects while supporting training and events.