Tier 2 IT Support Analyst — Hardware & Software Expert

Keefesupply; St. Louis (MO); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M­

Paid Time Off

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D

Voluntary Benefits

Job summary

TKC Holdings, Inc. is seeking an IT Support Analyst – Tier 2 in Missouri to provide high-quality help desk support, manage incidents, and coordinate with remote and on-site teams. You will handle tickets, assist users, and participate in on-call rotations.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment with a focus on customer service excellence.

Qualifications

• Ability to read, analyze, and interpret general business material.
• Ability to write reports, business correspondence, and procedures.
• Ability to present information to managers, clients, and the public.
• Ability to calculate figures and apply basic algebra and geometry.
• Ability to work independently or in a team and manage multiple issues.

Responsibilities

• Provide excellent customer service with frequent user interactions.
• Answer incoming requests from supported users across channels.
• Escalate as needed and document interactions in ticketing systems.
• Coordinate with onsite staff and third-party technicians for on-site issues.
• Train employees on hardware and software support needs.
• Perform miscellaneous projects as assigned by management.

Education

Associate's degree

Two-year college or technical school experience

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

TKC Holdings, Inc. is seeking an IT Support Analyst – Tier 2 in Missouri to provide high-quality help desk support, manage incidents, and coordinate with remote and on-site teams. You will handle tickets, assist users, and participate in on-call rotations.

The role emphasizes strong communication, problem-solving, and teamwork in a fast-paced environment with a focus on customer service excellence.