Tier 2 IT Support Analyst - On-Call & Customer-Focused

TKC Holdings, Inc.; St. Louis (MO); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company (K

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits including Short-/L—

Job summary

TKC Holdings, Inc. is seeking an IT Support Analyst – Tier 2 to deliver high-quality customer service through phone and ticket-based incident handling.

You will work with multiple support teams, mentor users, and coordinate with onsite and third-party technicians to resolve hardware and software issues. The role requires strong communication skills, the ability to manage multiple issues, and a proactive, self-starting attitude in a dynamic environment.

Qualifications

• Associate's degree or equivalent from two-year college or technical school, or related experience.
• Ability to read, analyze, and interpret general business materials.
• Ability to write reports and procedures.
• Strong communication skills for groups of managers and customers.
• Proficient with basic computer concepts and Microsoft Office.

Responsibilities

• Provide excellent customer service via phone and other channels.
• Answer incoming requests and route incidents to appropriate teams.
• Use SOPs to resolve incidents and coordinate with onsite and third-party technicians.
• Document interactions in the ticketing system.
• Participate in 24/7 on-call rotation as needed.
• Assist with hardware/software deployment and training.

Skills

Customer service

Listening skills

Interpersonal skills

Written communication

Oral communication

Teamwork

Education

Associate's degree or equivalent

Tools

MS Word

MS Excel

PowerPoint

Outlook

MS Office

Job description

TKC Holdings, Inc. is seeking an IT Support Analyst – Tier 2 to deliver high-quality customer service through phone and ticket-based incident handling.

You will work with multiple support teams, mentor users, and coordinate with onsite and third-party technicians to resolve hardware and software issues. The role requires strong communication skills, the ability to manage multiple issues, and a proactive, self-starting attitude in a dynamic environment.