Tier 2 IT Support Specialist - On-Call

Keefe Group, LLC; Missouri; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Paid Training

Career Growth

Life Insurance

AD&D Coverage

Short-Term Disability

Long-Term Disability

Critical Illness

Accident Coverage

Job summary

Keefe Group, LLC is seeking an IT Support Analyst - Tier 2 to provide excellent customer service via phone and ticketing systems. You will handle incidents, coordinate with onsite and third-party staff, and participate in an on-call rotation to ensure 24/7 support as needed. Strong communication and problem-solving skills are essential.

A 2-year degree or related experience is required. The role emphasizes teamwork, documentation, and effective interaction with customers and management.

Qualifications

• Associate's degree or equivalent from two-year college or technical school or six months to one year related experience.
• Ability to read, analyze, and interpret general business materials.
• Ability to write reports and communicate effectively.

Responsibilities

• Demonstrate excellent customer service with frequent interaction with supported user base.
• Answer all incoming contact requests from supported users across multiple input methods.
• Resolve incidents using documentation, escalation points, and SOPs.
• Coordinate with onsite staff and third-party technicians for on-site hardware/software issues.

Skills

Customer Service

Strong Communication

Problem Solving

Team Collaboration

Time Management

Education

Associate's degree or equivalent

Tools

Microsoft Office

Job description

Keefe Group, LLC is seeking an IT Support Analyst - Tier 2 to provide excellent customer service via phone and ticketing systems. You will handle incidents, coordinate with onsite and third-party staff, and participate in an on-call rotation to ensure 24/7 support as needed. Strong communication and problem-solving skills are essential.

A 2-year degree or related experience is required. The role emphasizes teamwork, documentation, and effective interaction with customers and management.