IT Support Analyst: First‑Line Help Desk & Tech Ops

NovationIQ; Kansas City (MO); On-site; USD 50,000 - 65,000; Full time

Job summary

NovationIQ in Kansas City is seeking a motivated Support Analyst to handle Tier 1 help desk requests and ensure the smooth operation of IT services. This role involves troubleshooting hardware and software issues, managing meeting support, and maintaining device inventory.

The ideal candidate will have 1-3 years of IT support experience, strong communication skills, and a good working knowledge of systems like Windows, macOS, and Microsoft365. This role may require occasional lifting and working non-traditional hours.

Qualifications

• 1-3 years of experience in a help desk, desktop support, or IT support role.
• Proficient in troubleshooting hardware and software issues.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for Tier 1 help desk requests.
• Monitor support queues to resolve issues within SLA targets.
• Provide on-site support for meetings, including AV setup.

Skills

Help desk experience

Problem-solving skills

Communication skills

Analytical thinking

Education

Bachelor’s degree in Computer Information Systems or related field

Tools

Windows10/11

macOS

Microsoft365/Azure

Microsoft Office Suite

Job description

NovationIQ in Kansas City is seeking a motivated Support Analyst to handle Tier 1 help desk requests and ensure the smooth operation of IT services. This role involves troubleshooting hardware and software issues, managing meeting support, and maintaining device inventory.

The ideal candidate will have 1-3 years of IT support experience, strong communication skills, and a good working knowledge of systems like Windows, macOS, and Microsoft365. This role may require occasional lifting and working non-traditional hours.