Tier 2 IT Support Technician – MSP Expert

SyllogisTeks; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

SyllogisTeks is seeking a Tier 2 Technician in Kansas City, Missouri. The role involves providing escalated support for technical issues, mentoring Tier 1 technicians, and managing troubleshooting processes for network, server, and application issues. Candidates should have an associate degree in IT and a minimum of three years of IT support experience, preferably in an MSP environment. Strong troubleshooting skills and proficiency in Windows environments are required, along with the ability to maintain effective client relationships.

Qualifications

• Minimum three years of IT support experience, preferably in an MSP environment.
• CompTIA A+, Network+, or Security+ preferred.

Responsibilities

• Provides second-level support for escalated workstation, network, server, and software issues.
• Diagnoses and resolves network connectivity problems, including Wi-Fi, switching, routing, VPNs, and firewall rules.
• Assists in managing Microsoft 365 environments, including email, OneDrive, Teams, and SharePoint administration.

Skills

Troubleshooting and analytical skills

Strong communication skills

Excellent customer service

Network management

Windows 10/11 proficiency

Education

Associate degree in IT or a related field

Tools

ConnectWise Manage

ITGlue

Job description

SyllogisTeks is seeking a Tier 2 Technician in Kansas City, Missouri. The role involves providing escalated support for technical issues, mentoring Tier 1 technicians, and managing troubleshooting processes for network, server, and application issues. Candidates should have an associate degree in IT and a minimum of three years of IT support experience, preferably in an MSP environment. Strong troubleshooting skills and proficiency in Windows environments are required, along with the ability to maintain effective client relationships.