Tier 2 IT Helpdesk & Hardware/Software Support

Republic Airways

Indianapolis (IN)

On-site

USD 45,000 - 65,000

Full time

5 days ago

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Job summary

Republic Airways in Indianapolis seeks an IT Service Center Technician I to provide frontline technical assistance for end users, focusing on hardware, software, and systems. You will troubleshoot, log incidents, and collaborate with Tier 2 for complex issues, supporting Windows and cloud services.

Candidates should have a high school diploma and 3+ years in IT; A+ and MCP are preferred. Strong communication and teamwork needed in a fast-paced airline IT environment, with travel up to 50% as

Qualifications

High school diploma or GED required; 3+ years related IT experience preferred.
A+ certification and MCP preferred.
Experience with Windows networking and operating systems.
Strong communication skills and customer service orientation.

Responsibilities

Provide technical assistance to end users for hardware, software, and systems.
Triage Tier 2 issues and escalate complex problems to specialists.
Log and track work in the IT service desk incident management system.
Configure and deploy desktop hardware and peripherals.
Install software for deployment and configure wireless networking.
Mentor new associates on service desk policies and practices.

Skills

Communication skills

Troubleshooting

Team collaboration

Customer service

Education

High school diploma

A+ Certificate

Microsoft Certified Professional

Tools

Office 365

Azure AD

Windows OS

IT service desk tools

Job description

Candidates should have a high school diploma and 3+ years in IT; A+ and MCP are preferred. Strong communication and teamwork needed in a fast-paced airline IT environment, with travel up to 50% as

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