IT Service Desk Technician II: Tier 2 Support & Troubleshooting

Republic Airways Inc.; Indianapolis (IN); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Republic Airways Inc. is seeking an IT Service Center Technician II to provide technical assistance to end users, troubleshoot hardware, software, and systems, and escalate complex issues as needed.

The role involves configuring desktop hardware, OS deployment, and supporting Office 365/Azure AD environments. Ideal candidates will have 3+ years of experience, strong communication skills, and MS certifications.

Formación

• MS certifications preferred.
• High school diploma or GED required; IT training preferred.
• 3+ years related IT support experience.

Responsabilidades

• Serve as point of contact to end users for hardware, software and system issues.
• Troubleshoot and resolve Tier 2 user problems; escalate complex issues as needed.
• Log work details in the IT Service Desk system and track resolutions.
• Configure and deploy desktop hardware and peripherals; assist with OS deployment.
• Assist with Windows logon, password issues, and account configurations.
• Mentor new associates on service desk policies and practices.

Conocimientos

MS Certifications

Strong communication

Troubleshooting

Educación

High school diploma or GED

IT training or certifications preferred

Herramientas

Windows OS

Azure AD

Office 365

AD/GP tooling

Descripción del empleo

Republic Airways Inc. is seeking an IT Service Center Technician II to provide technical assistance to end users, troubleshoot hardware, software, and systems, and escalate complex issues as needed.

The role involves configuring desktop hardware, OS deployment, and supporting Office 365/Azure AD environments. Ideal candidates will have 3+ years of experience, strong communication skills, and MS certifications.