IT Service Center Technician II (on-site)

Republic Airways Inc.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Republic Airways Inc. is seeking an IT Service Center Technician II to provide technical assistance to end users, troubleshoot hardware, software, and systems, and escalate complex issues as needed.

The role involves configuring desktop hardware, OS deployment, and supporting Office 365/Azure AD environments. Ideal candidates will have 3+ years of experience, strong communication skills, and MS certifications.

Qualifications

• MS certifications preferred.
• High school diploma or GED required; IT training preferred.
• 3+ years related IT support experience.

Responsibilities

• Serve as point of contact to end users for hardware, software and system issues.
• Troubleshoot and resolve Tier 2 user problems; escalate complex issues as needed.
• Log work details in the IT Service Desk system and track resolutions.
• Configure and deploy desktop hardware and peripherals; assist with OS deployment.
• Assist with Windows logon, password issues, and account configurations.
• Mentor new associates on service desk policies and practices.

Skills

MS Certifications

Strong communication

Troubleshooting

Education

High school diploma or GED

IT training or certifications preferred

Tools

Windows OS

Azure AD

Office 365

AD/GP tooling

Job description

Job Category: Information Technology IT Service Center Technician II POSITION PURPOSE

Provides technical assistance and support to end users for hardware, software, and systems matters. Troubleshoots and analyzes problems to determine whether problem is caused by hardware, software, or systems. Responds to all requests in a prompt and timely manner.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Serves as point of contact to end users for hardware, software and system assistance, requests, inquiries, and/or problem solving; interfaces with end users via phone, instant messaging, email and/or in person. Recognizes, researches, isolates, and follows-up on Tier 2 user problems, escalating more complex problems to the Specialist for review and resolution. Tracks and logs details of work performed including resolution steps in IT Service Desk incident management system. Configures and deploys desktop hardware including PC, laptop and peripherals (including operating system). Repairs hardware and software. Installs software for deployment. Configures or troubleshoots wireless networking and connectivity. Configures user accounts, such as Windows and other systems requiring user accounts. Assist end users with logon and password issues. Mentors new associates to policies and practices relating to the service desk. Acts as liaison with software and hardware vendors regarding service needs. Responds to questions, applying knowledge of computer software, hardware, systems, and procedures; assures timely completion of service requests. Performs other duties as assigned. AD background VM background Windows servers Cloud Service Knowledge specifically Office 365 and Azure AD Knowledge in Documentation and process

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• MS certifications


• High school diploma or general education degree (GED).


• At least 3 years related experience.


• Working knowledge of Windows networking and operating system.


• Good oral and written communication skills.

PREFERRED EDUCATION and/or EXPERIENCE

• Specialty training beyond high school in Information Technology.


• A+ Certificate and certification as a Microsoft Certified Professional preferred.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING/PROBLEM SOLVING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

DECISION MAKING

Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies. Impact of decisions is moderately low.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Able to move about the work environment. Frequently required to stand, walk, sit, talk and hear. Lift up to 25 pounds as often as up to 35% of the time. Able to focus with clear vision at 20 inches or less (computer screen).

WORK ENVIRONMENT

THe work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job.

• Typically, not exposed to extreme environmental conditions.

TRAVEL REQUIREMENTS

Travel up to 50% of the time, including overnight stays.

Non-DOT - Non-DOT Position (DOT Job Categories-United States of America) · Equal Opportunity Employer, Disability and Veteran Accommodations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada. Republic continues to lead the way in innovation and operational excellence for 50 years. The unrivaled work being done by our over 6,000 Associates sets us apart from the competition. We are in an era of growth and untapped potential across the aviation industry. It’s an exciting time to be part of our Company, from corporate positions to the flight deck. No matter your role, your opportunities are elevated at Republic Airways. Republic Airways fosters a culture of trust, respect, care and fun. We believe our people and the passion they bring to our work is what distinguishes us. We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles those words are put into action each and every day at Republic.