Customer Tech Support Specialist - Fast-Paced Helpdesk

PHI Aviation, LLC; Lafayette (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

PHI Aviation, LLC in Lafayette, LA is seeking an IT Helpdesk Specialist to provide Tier 1 support for end users across hardware, software, and network issues.

You will document incidents in our ticketing system, escalate complex problems to Tier 2, and assist with hardware installations and inventory tracking. Strong communication and customer service skills are essential in this role.

Qualifications

• Associate degree or at least 2 years of college; 3+ years IT helpdesk/tech support.
• Basic understanding of Windows, macOS, Linux and common software applications.
• Excellent communication and customer service skills.
• Self-motivated, organized, and able to multitask.

Responsibilities

• Monitor and resolve end-user tickets with timely acknowledgment.
• Perform Tier 1 troubleshooting for software, hardware, and connectivity.
• Document issues and resolutions in the ticketing system.
• Escalate complex issues to Tier 2/Engineering with clear notes.
• Assist with hardware installations and inventory tracking.

Skills

IT support

Customer service

Ticketing systems

Windows/macOS/Linux

Communication

Education

Associate degree or 2 years of college

Job description

PHI Aviation, LLC in Lafayette, LA is seeking an IT Helpdesk Specialist to provide Tier 1 support for end users across hardware, software, and network issues.

You will document incidents in our ticketing system, escalate complex problems to Tier 2, and assist with hardware installations and inventory tracking. Strong communication and customer service skills are essential in this role.