Tier 1 IT Support Specialist

Adastra Resource Group; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Adastra Resource Group in Indianapolis is seeking a Tier 1 IT Support Specialist to provide first-line technical support for hardware, software, and network issues onsite. This full-time, direct-hire role starts ASAP and offers a solid foundation in IT support across a multi-location environment.

You will assist with onboarding, manage user accounts, support Microsoft 365, and log tickets while collaborating with a broader IT team to resolve problems quickly and efficiently in a fast-paced

Qualifications

• 1-3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role.
• Strong troubleshooting and problem-solving skills.
• Experience with Windows environments, Microsoft 365, Active Directory, and basic networking.
• Strong communication and customer service skills.
• Ability to prioritize multiple issues in a fast-paced environment.
• Self-motivated, dependable, and detail-oriented.

Responsibilities

• Provide first-level technical support for hardware, software, network, and application issues.
• Troubleshoot desktops, laptops, printers, mobile devices, and basic network connectivity.
• Create, update, and manage user accounts, passwords, permissions, and access.
• Support Microsoft 365, email, Teams, and other business applications.
• Log, track, prioritize, and resolve help desk tickets in a timely manner.
• Assist with new-hire onboarding, workstation setup, and equipment deployment.

Skills

Troubleshooting

Customer service

Communication

Prioritization

Tools

Windows

Microsoft 365

Active Directory

Networking basics

Job description

Tier 1 IT Support Specialist

Location: Onsite in the Indianapolis area

Employment Type: Full Time | Direct Hire

Start Date: ASAP

Why You’ll Love This Opportunity

Join a well-established distributor of commercial supplies and equipment serving industries including education, healthcare, government, hospitality, and property management. This role is the first point of contact for IT issues across the organization, providing hands-on technical support while working closely with the broader IT team.

What You’ll Be Doing

• Provide first-level technical support for hardware, software, network, and application issues
• Troubleshoot desktops, laptops, printers, mobile devices, and basic network connectivity
• Create, update, and manage user accounts, passwords, permissions, and access
• Support Microsoft 365, email, Teams, and other business applications
• Log, track, prioritize, and resolve help desk tickets in a timely manner
• Assist with new-hire onboarding, workstation setup, and equipment deployment

What We’re Looking For

• 1-3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role
• Strong troubleshooting and problem-solving skills
• Experience with Windows environments, Microsoft 365, Active Directory, and basic networking
• Strong communication and customer service skills
• Ability to prioritize multiple issues and work effectively in a fast-paced environment
• Self-motivated, dependable, and detail-oriented

Why You’ll Want This Role

This is an opportunity to build a strong foundation in IT support while working directly with end users and gaining hands-on exposure across a variety of technical issues. You’ll be part of a collaborative IT team, with room to grow your troubleshooting skills in a fast-paced, multi-location environment.