IT Technical Support Specialist Tier 2

Techfusion Inc; Florida; Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Techfusion Inc. is seeking a motivated MSP-focused technician to join our team in Florida. You will own and resolve client issues across NOC, system and network administration, and implementation projects, with emphasis on Line of Business applications.

The role requires strong customer service, troubleshooting skills, and proficiency with Windows protocols, servers, networking, and security. A plus is familiarity with RMM tools and scripting.

Qualifikationen

• Excellent customer service and communication over the phone.
• Strong troubleshooting and analytical thinking abilities.
• Proficiency with Windows protocols, servers, networking, firewalls and security protections.
• Experience with scripting: batch and PowerShell.
• Certifications such as MCSE, Azure, Office 365 are a plus.

Aufgaben

• Provide technical assistance with computer hardware and software.
• Resolve issues for clients via phone, in person, or electronically.
• Track customer issues and resolutions.
• Perform proactive and reactive services to ensure stability and compliance.
• Review customer environments to identify opportunities for improvement.

Kenntnisse

Customer service

Phone communication

Troubleshooting

Windows protocols

RMM

Networking

Firewalls

Security protections

Batch scripting

PowerShell scripting

Ausbildung

MCSE / Azure / Office 365 certs

Tools

RMM

Jobbeschreibung

Job Description

We are seeking a motivated super-geek to join our team! The ideal candidate will be a self motivator with ownership and accountability traits who doesn't mind rolling their sleeves up and getting dirty. In depth experience within the MSP world with roles/specialties in NOC, System/Backup/Network Administration, and Implementation Specialist with a focus on not only System and Network, but also Line of Business Applications.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Track customer issues and resolutions
• Perform proactive and reactive services for our customers to ensure stability inline with best practices and compliance
• Proactively reviewing customer environments and architecture to provide recommend opportunities for improvement

Qualifications:

• Amazing customer service skills with the ability to communicate well over the phone
• Positive, upbeat, and professional
• Strong troubleshooting and critical thinking skills
• Must be proficient in Windows Protocols, RMM, Servers, Networking, Firewalls, and Security Protection(s)
• Batch and/or Powershell Scripting
• MCSE, Azure, and Office 365 Certification a plus

Applicants will demonstrate their technical abilities in a virtual environment during the interview process.

Company Description

We provide the very best customer service and technology solutions to our clients to provide opportunity for increased profit and reduced expenses through automation.