Tier 2 Help Desk Technician — Onsite Nashville

TEK Systems; Nashville (TN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability (short & long-term)

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Nashville, TN is seeking a Help Desk Analyst (Tier 2) for a contract-to-hire arrangement. The role focuses on troubleshooting hardware, software, device management, and user access issues for internal employees across multiple locations.

A strong customer service mindset and ability to work independently are essential. The position is fully onsite in Nashville, offering pay in the $23.00–$25.00/hr range with eligibility for listed benefits.

Qualifications

• Intermediate level experience in help desk support.
• Experience supporting internal users across locations preferred.
• Ability to troubleshoot hardware and software issues with limited supervision.

Responsibilities

• Provide Tier 2 help desk support for internal employees.
• Troubleshoot hardware, software, device management, and user access issues.
• Communicate effectively with end users and resolve issues with limited supervision.

Skills

Customer service

Troubleshooting

Communication

Self-starter

Independent work

Job description

TEKsystems in Nashville, TN is seeking a Help Desk Analyst (Tier 2) for a contract-to-hire arrangement. The role focuses on troubleshooting hardware, software, device management, and user access issues for internal employees across multiple locations.

A strong customer service mindset and ability to work independently are essential. The position is fully onsite in Nashville, offering pay in the $23.00–$25.00/hr range with eligibility for listed benefits.