Help Desk Technician – Windows, AD & Ticketing (Brentwood)

TEKsystems; Brentwood (NY); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) retirement plan

Paid time off

Job summary

TEKsystems is hiring a Help Desk Technician in Brentwood, TN. The role focuses primarily on providing technical support through phone interactions for government employees while managing documentation and ticket resolution. Candidates should have entry-level experience in a help desk environment with strong troubleshooting skills, especially in Windows 10 and 7.

This position offers competitive pay between $18.00 and $22.00 per hour and various benefits for eligible participants, including medical and retirement plans.

Qualifications

• Entry-level experience in a help desk or customer service environment.
• Strong troubleshooting skills for Windows 10 and Windows 7.
• Excellent communication and customer-service skills.

Responsibilities

• Provide phone and remote technical support for government employees.
• Troubleshoot issues in various environments including Windows 10 and Office 365.
• Log calls and maintain documentation in the ticketing system.

Skills

Troubleshooting skills for Windows 10

Proficiency with ticketing systems

Customer service skills

Experience in a help desk environment

Active Directory user management

Job description

TEKsystems is hiring a Help Desk Technician in Brentwood, TN. The role focuses primarily on providing technical support through phone interactions for government employees while managing documentation and ticket resolution. Candidates should have entry-level experience in a help desk environment with strong troubleshooting skills, especially in Windows 10 and 7.

This position offers competitive pay between $18.00 and $22.00 per hour and various benefits for eligible participants, including medical and retirement plans.