Tier-2 IT Help Desk Specialist — Field & Desk Support

Staffing-Agency-Recruitment; Battle Ground (WA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

The selected candidate will provide Application and Desktop Support services. This includes troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds.

The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems.

Qualifikationen

• Excellent customer service, interpersonal and communication skills.
• Strong prioritization skills.
• Ability to adapt to changing technologies and learn new technologies.
• Bachelor's in Information Technology or Associates plus 3-5 years of Experience.
• Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.
• Desktop/Laptop Imaging experience.
• Hardware & software Application Maintenance and Support.
• Perform asset management requirements.
• Comply with Williams IT Standard Processes and Procedures.
• Comply with IT Client Services organization and IT security policies.
• Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users.

Aufgaben

• Provide Application and Desktop Support services, troubleshooting PC, network, phone, printer hardware and software, mobile devices, handhelds.
• Participate in technology refresh projects, provide in-person, desk-side and remote support to business users.
• Serve as the initial point of contact for troubleshooting all IT related problems.
• Communicate effectively and professionally with business users, clients and internal IT support elements.

Kenntnisse

Customer service

Communication

Prioritization

Adaptability

Desktop support

Troubleshooting

ITIL knowledge

Field travel readiness

Ausbildung

Bachelor's in Information Technology

Associate degree + 3-5 years experience

Tools

ServiceNow

Active Directory

Citrix

Remote Desktop

Windows 10

Jobbeschreibung

The selected candidate will provide Application and Desktop Support services. This includes troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds.

The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems.