Tier 2 Desktop Support Analyst | On-Site DC | ServiceNow

IT Concepts, Inc; Washington (District of Columbia); On-site; USD 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Tier 2 Desktop Support Analyst to join their dynamic team. This role involves providing exceptional support to end-users, troubleshooting complex issues, and collaborating with IT professionals to enhance operational efficiency. The ideal candidate will have a strong background in desktop support and a passion for technology, ensuring user satisfaction while adhering to security protocols. This position offers the opportunity to work on impactful projects within a supportive environment that fosters professional growth and development. If you are ready to make a difference in the IT landscape, this is the perfect opportunity for you.

Qualifications

• 3+ years of experience in desktop support or similar IT support roles.
• Strong knowledge of ServiceNow and Cisco Finesse platforms.

Responsibilities

• Provide exceptional Tier 2 desktop support for hardware, software, and network issues.
• Collaborate with IT team and vendors to resolve issues and implement solutions.

Skills

Problem-solving skills

Analytical skills

Communication skills

Customer service orientation

Time management

Education

Associate or Bachelor's degree in Computer Science

Related field degree

Tools

ServiceNow

Cisco Finesse

Windows operating system

Mac operating system

Microsoft Office Suite

Job description

An innovative firm is seeking a Tier 2 Desktop Support Analyst to join their dynamic team. This role involves providing exceptional support to end-users, troubleshooting complex issues, and collaborating with IT professionals to enhance operational efficiency. The ideal candidate will have a strong background in desktop support and a passion for technology, ensuring user satisfaction while adhering to security protocols. This position offers the opportunity to work on impactful projects within a supportive environment that fosters professional growth and development. If you are ready to make a difference in the IT landscape, this is the perfect opportunity for you.