Tier 2.5 Data Center & Desktop Engineer – On-site DC

ActioNet

Washington (District of Columbia)

On-site

USD 75,000 - 110,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Vision Insurance

Life and AD&D Insurance

401(k) Savings Plan

Education and Professional Training

Flexible Spending Accounts (FSA)

Employee Referral and Merit Recogniton

Job summary

ActioNet is seeking a Data Center Operations / Desktop Engineer (Tier 2.5) to support data center and enterprise desktop environments in Washington, DC. This is a hands-on role requiring strong troubleshooting skills and independent work in a shift-based environment.

The engineer serves as a Tier 2.5 escalation resource for the Tier 2 Deskside team, resolving complex issues before escalating to Tier 3, and provides Service Desk and data center operational support as needed.

Qualifications

Public Trust clearance or ability to obtain and maintain a Public Trust.
Hands-on experience in desktop support, data center operations, Service Desk, or Tier 2/Tier 2.5 technical support.
Strong troubleshooting and problem-solving skills across hardware, software, operating systems, connectivity, and user access.
Experience with Active Directory, Group Policy, SCCM/MECM, Intune, ServiceNow, and PowerShell.
Ability to monitor systems, respond to alerts, investigate incidents, and follow established operational procedures.
Ability to work independently, take ownership of assigned issues, and prioritize tasks with limited supervision.
Strong communication and documentation skills.
Ability to work on-site five days per week and support an operational shift schedule with varying hours as required.

Responsibilities

Serve as a Tier 2.5 escalation point for Tier 2 Deskside Support, troubleshooting and resolving issues before escalation to Tier 3.
Provide Service Desk support as needed, including hardware, software, account, connectivity, access, and user support.
Monitor data center systems and infrastructure using SolarWinds and other monitoring tools; review alerts, perform health checks, and respond to operational issues.
Perform routine data center operations, system checks, maintenance support, incident response, and coordination with Tier 3 engineering teams.
Support and troubleshoot Windows and macOS endpoints, including hardware, applications, connectivity, software installation, configuration, and patching.
Support SCCM/MECM and Microsoft Intune for software deployment, patching, endpoint management, and compliance.
Support and troubleshoot Azure Virtual Desktop (AVD) environments.
Perform vulnerability remediation by identifying failed patches, troubleshooting root causes, applying corrective actions, and validating successful remediation.
Perform Active Directory and account management, including password resets, access changes, group membership, account modifications, and basic Group Policy troubleshooting.
Troubleshoot Zscaler connectivity and access issues.
Support and troubleshoot Microsoft Office/Microsoft 365 applications.
Use ServiceNow to manage incidents, service requests, escalations, changes, and operational activities.
Use PowerShell and other scripting tools to automate routine tasks, reporting, troubleshooting, and operational processes.
Run and review operational reports to identify recurring issues, trends, and items requiring follow-up.
Participate in infrastructure and endpoint deployments, testing, projects, and change management activities.
Develop and maintain SOPs, troubleshooting guides, knowledge articles, and operational documentation.
Collaborate with Service Desk, Deskside Support, Data Center, Desktop, Network, Security, and Tier 3 engineering teams.
Work an assigned operational shift and provide coverage for other shifts when needed to maintain operational continuity.