ServiceNow Tier-2 Systems Admin | ITSM Pro

Njvc LLC; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Health and wellness programs

Flexible work arrangements

Job summary

A leading service provider in Washington, DC, is seeking a Systems Administrator (Tier 2 Support) to offer technical support for system incidents using ServiceNow. The ideal candidate will manage service requests and troubleshoot escalated IT issues. Responsibilities include maintaining ServiceNow, optimizing workflows, and collaborating with IT teams. Requirements include experience in system administration and proficiency in Windows/Linux operating systems. Join a team that values professional growth and offers a supportive work culture.

Qualifications

• Experience in system administration and Tier 2 technical support.
• Strong understanding of Windows/Linux operating systems.
• Hands-on experience with ServiceNow administration.

Responsibilities

• Provide Tier 2 support for system incidents.
• Administer and maintain ServiceNow, including workflow automation.
• Troubleshoot and resolve hardware and software issues.

Skills

Windows/Linux operating systems

ServiceNow administration

Troubleshooting

Problem-solving

Tools

ServiceNow

JavaScript

Job description

A leading service provider in Washington, DC, is seeking a Systems Administrator (Tier 2 Support) to offer technical support for system incidents using ServiceNow. The ideal candidate will manage service requests and troubleshoot escalated IT issues. Responsibilities include maintaining ServiceNow, optimizing workflows, and collaborating with IT teams. Requirements include experience in system administration and proficiency in Windows/Linux operating systems. Join a team that values professional growth and offers a supportive work culture.