Data Center & Desktop Engineer (Tier 2.5) – On-Site DC

ActioNet, Inc.; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Savings Plan

Paid Holidays

Job summary

ActioNet, Inc. is seeking a Data Center Operations / Desktop Engineer (Tier 2.5) to support data center operations and enterprise desktop environments in Washington, DC.

This hands-on role requires strong troubleshooting, initiative, and the ability to work independently in a fast-paced, shift-based environment. The engineer will serve as a Tier 2.5 escalation resource for the Tier 2 Deskside Support team, resolving complex endpoint, account, connectivity, application, and operational issues

Qualifications

• Public Trust clearance or ability to obtain and maintain a Public Trust.
• Hands-on experience in desktop support, data center operations, Service Desk, or Tier 2/Tier 2.5 technical support.

Responsibilities

• Serve as a Tier 2.5 escalation point for Tier 2 Deskside Support, troubleshooting and resolving issues before escalation to Tier 3.
• Provide Service Desk support as needed, including hardware, software, account, connectivity, access, and user support.
• Monitor data center systems and infrastructure using SolarWinds and other monitoring tools; review alerts, perform health checks, and respond to operational issues.
• Perform routine data center operations, system checks, maintenance support, incident response, and coordination with Tier 3 engineering teams.
• Support and troubleshoot Windows and macOS endpoints, including hardware, applications, connectivity, software installation, configuration, and patching.
• Support SCCM/MECM and Microsoft Intune for software deployment, patching, endpoint management, and compliance.
• Support and troubleshoot Azure Virtual Desktop (AVD) environments.
• Perform vulnerability remediation by identifying failed patches, troubleshooting root causes, applying corrective actions, and validating successful remediation.
• Perform Active Directory and account management, including password resets, access changes, group membership, account modifications, and basic Group Policy troubleshooting.
• Troubleshoot Zscaler connectivity and access issues.
• Support and troubleshoot Microsoft Office/Microsoft 365 applications.
• Use ServiceNow to manage incidents, service requests, escalations, changes, and operational activities.
• Use PowerShell and other scripting tools to automate routine tasks, reporting, troubleshooting, and operational processes.
• Run and review operational reports to identify recurring issues, trends, and items requiring follow-up.
• Participate in infrastructure and endpoint deployments, testing, projects, and change management activities.
• Develop and maintain SOPs, troubleshooting guides, knowledge articles, and operational documentation.
• Collaborate with Service Desk, Deskside Support, Data Center, Desktop, Network, Security, and Tier 3 engineering teams.
• Work an assigned operational shift and provide coverage for other shifts when needed to maintain operational continuity.

Skills

Windows OS

macOS

SCCM/MECM

Intune

Azure Virtual Desktop

Active Directory

Group Policy

PowerShell

Education

Public Trust clearance or ability to obtain

Tools

ServiceNow

SolarWinds

Zscaler

Job description

ActioNet, Inc. is seeking a Data Center Operations / Desktop Engineer (Tier 2.5) to support data center operations and enterprise desktop environments in Washington, DC.

This hands-on role requires strong troubleshooting, initiative, and the ability to work independently in a fast-paced, shift-based environment. The engineer will serve as a Tier 2.5 escalation resource for the Tier 2 Deskside Support team, resolving complex endpoint, account, connectivity, application, and operational issues