Tier-2 Desktop & Field Support Technician

Koniag Government Services; Washington (District of Columbia); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Flexible Spending Accounts

Commuter Benefits

Tuition Reimbursement

Job summary

Koniag IT Systems, LLC, a Koniag Government Services company, seeks a Desktop/Field Support Technician to support CLIENT staff in Washington, DC and remote locations. The role delivers Tier 2 desktop and field support, device deployment, and on-site assistance to end-users for enterprise tools and services.

The technician will manage imaging, enrollment in Intune, asset records, and ticketing in the ITSM platform, while escalating complex issues as needed.

Qualifications

• Minimum 1–3 years of hands-on enterprise desktop and field support experience.
• Demonstrated experience providing Tier 2 desktop support in a Federal or comparable enterprise environment.
• Experience with Microsoft 365 end-user applications and common enterprise productivity tools.
• Experience with Microsoft Intune or similar enterprise endpoint management platforms.

Responsibilities

• Provide Tier 2 desktop and field support for CLIENT staff across locations, including headquarters and remote environments.
• Diagnose and resolve hardware and software issues for workstations, laptops, mobile devices, and peripherals.
• Perform hardware installation, configuration, replacement, and repair for end-user computing devices.
• Support software installation, configuration, and troubleshooting for standard CLIENT enterprise applications and Microsoft 365 tools.
• Provide on-site technical assistance at CLIENT facilities, including walk-up support, scheduled appointments, and emergency response.

Skills

Desktop support

Field support

Microsoft 365

Intune

End-user computing

Customer service

Tools

ServiceNow

Intune

Active Directory

Job description

Koniag IT Systems, LLC, a Koniag Government Services company, seeks a Desktop/Field Support Technician to support CLIENT staff in Washington, DC and remote locations. The role delivers Tier 2 desktop and field support, device deployment, and on-site assistance to end-users for enterprise tools and services.

The technician will manage imaging, enrollment in Intune, asset records, and ticketing in the ITSM platform, while escalating complex issues as needed.