Hybrid NOC Technician (Tier 1) – 24/7 IT Ops

Clear Destination Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Parental leave

Life and disability insurance

Commuter benefits

Tuition reimbursement

Job summary

Koniag IT Systems, Inc., a Koniag Government Services company, seeks a NOC Technician Tier 1 in Washington, DC. This hybrid role requires 4 days onsite, supports 7x24 operations, and offers a pathway into mission-critical IT infrastructure with strong customer service emphasis.

Ideal candidates have 1–2 years in IT support, basic networking, and familiarity with ticketing systems. Qualifications include a high school diploma or GED, with an Associate's degree preferred.

Qualifications

• High school diploma or GED required.
• 1–2 years IT support/NOC experience.
• Basic networking concepts understood.
• Experience with ticketing/documentation tools.

Responsibilities

• Monitor network and systems using monitoring tools.
• Respond to alerts and incidents in real time.
• Document incidents, actions taken, and resolutions.
• Escalate complex issues following procedures.
• Assist in maintaining NOC documentation and runbooks.

Skills

Networking basics

Monitoring tools

Ticketing systems

ITIL concepts

Documentation

Customer service

Multitasking

Windows

Linux

Education

High school diploma or GED

Associate's degree in IT (preferred)

Tools

ServiceNow

Remedy

Jira

Job description

Koniag IT Systems, Inc., a Koniag Government Services company, seeks a NOC Technician Tier 1 in Washington, DC. This hybrid role requires 4 days onsite, supports 7x24 operations, and offers a pathway into mission-critical IT infrastructure with strong customer service emphasis.

Ideal candidates have 1–2 years in IT support, basic networking, and familiarity with ticketing systems. Qualifications include a high school diploma or GED, with an Associate's degree preferred.