Desktop Support Technician — On-Call End-User IT Leader

Insight Global; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Insight Global is seeking an IT Support Technician in Columbus, OH to build and configure desktops/laptops, manage hardware and software, and document ticketed work. The role emphasizes end-user support, safety, and teamwork in a fast-paced environment.

The position expects 2–5 years of experience, a Computer Science field degree or equivalent, and familiarity with Windows, Office, SCCM and ServiceNow to troubleshoot and resolve incidents efficiently.

Qualifications

• Bachelor's degree, associate degree, or equivalent work experience in a Computer Science field.
• 2 to 5 years of experience as a support technician.

Responsibilities

• Build and configure physical desktops and laptops.
• Maintain, document, analyze, troubleshoot, and repair computer hardware and software.
• Support requests are managed and tracked in a ticketing system; document status and notes.
• Inventory and upgrades.
• Participate in a weekly on-call rotation to support after-hours emergencies.
• Promote a culture of safety and leadership while supporting a collaborative team.

Skills

Windows 10/11

Microsoft Office

Computer hardware

Computer peripherals

Printers

Networking basics

Active Directory

Documentation

Team player

Analytical skills

Communication skills

Learning mindset

Multitasking

Punctuality

End user support

MS Active Directory

Education

Bachelor's degree

Associate degree

Computer Science field

Tools

SCCM

ServiceNow

Job description

Insight Global is seeking an IT Support Technician in Columbus, OH to build and configure desktops/laptops, manage hardware and software, and document ticketed work. The role emphasizes end-user support, safety, and teamwork in a fast-paced environment.

The position expects 2–5 years of experience, a Computer Science field degree or equivalent, and familiarity with Windows, Office, SCCM and ServiceNow to troubleshoot and resolve incidents efficiently.