Strategic CSM—Central U.S. (Remote)

Eltropy; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the Central U.S. region to manage a portfolio of 50 mid-size customers. You will help community financial institutions maximize value from our AI-driven SaaS platform, driving retention, growth, and satisfaction.

The role emphasizes customer relationships, strategic reviews, and cross‑functional collaboration with sales, product, and support to ensure customers achieve their desired outcomes and adoption of our solutions.

Qualifications

• Deep (preferably 5+ years) of customer-facing experience (account management, customer success).
• Customer-centric mindset with a passion for helping customers succeed.
• Strong analytical and problem-solving skills with a proactive approach.
• Technical aptitude; comfortable learning new software and tools.
• Team collaboration across sales, product, and support.
• Adaptability to a fast-paced startup environment.

Responsibilities

• Serve as the primary contact for a portfolio of 50 customers, fostering trust and long-term relationships.
• Conduct regular check-ins and strategic business reviews to ensure customers achieve outcomes.
• Identify expansion opportunities and upsell with Sales to drive growth.
• Program-manage onboarding to ensure smooth implementation and adoption.
• Advocate for customers and relay feedback to cross-functional teams.
• Track customer health, retention, and other key metrics and maintain CRM records.

Skills

Customer-facing experience

SaaS experience

FinTech

Data-driven

Team collaboration

Adaptability

Willing to travel

Job description

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the Central U.S. region to manage a portfolio of 50 mid-size customers. You will help community financial institutions maximize value from our AI-driven SaaS platform, driving retention, growth, and satisfaction.

The role emphasizes customer relationships, strategic reviews, and cross‑functional collaboration with sales, product, and support to ensure customers achieve their desired outcomes and adoption of our solutions.