Remote CSM (Tier 2) – Central U.S. | Growth & Retention

Eltropy Inc.; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the Central U.S. region, with remote work options across the service area.

You will manage a portfolio of 50 mid-size customers, ensuring retention, adoption, and expansion by delivering tailored success plans and proactive risk mitigation. You will collaborate with sales, product, and support teams to translate customer feedback into product improvements while driving customer value and satisfaction across a leading AI-powered

Qualifications

• 5+ years in customer-facing roles (CSM/ACM) within SaaS or FinTech.
• Proven ability to manage a portfolio of customers and drive retention and growth.
• Strong collaboration skills and data-driven decision making.

Responsibilities

• Serve as the primary contact for a portfolio of 50 customers, fostering trust and long-term relationships.
• Conduct regular check-ins and Strategic Business Reviews to ensure customers achieve outcomes.
• Develop tailored success plans and mitigate churn risks through proactive monitoring.

Skills

Customer success

Account management

SaaS

FinTech

Data analysis

Cross-functional collab

Travel willingness

Education

Bachelor's degree in a relevant field

Tools

CRM software

Analytics tools

Job description

Eltropy is seeking a proactive Tier 2 Customer Success Manager for the Central U.S. region, with remote work options across the service area.

You will manage a portfolio of 50 mid-size customers, ensuring retention, adoption, and expansion by delivering tailored success plans and proactive risk mitigation. You will collaborate with sales, product, and support teams to translate customer feedback into product improvements while driving customer value and satisfaction across a leading AI-powered