Tier 1 Tech Support Specialist - Fast-Paced, Impactful (AZ)

MediSolution; Phoenix (AZ); On-site; USD 37,000 - 40,000; Full time

Job summary

Harris is seeking a Tier 1 Technical Support Representative in Arizona to provide frontline support for enterprise accounts. The role emphasizes troubleshooting, email and call handling, and documenting issues with high precision.

You will work within a fast-paced team to resolve customer questions and escalate when needed. The position requires 1–3+ years in high-tech customer support, a relevant degree or experience, and strong communication skills.

Qualifications

• 1–3+ years of high-tech customer support experience in a fast-paced environment.
• Bachelor's degree in Computer Science or a related field, or relevant experience.
• Excellent communication and interpersonal skills, with strong problem-solving abilities.
• Ability to work independently and in a team environment.

Responsibilities

• Answer inbound troubleshooting calls (20–25 daily est.).
• Respond to emails/cases (20–30 daily est.).
• Track troubleshooting activities in Salesforce CRM.
• Multitask across multiple systems while on calls or cases.
• Learn, understand, and support multiple products and services.
• Manage multiple support cases and meet SLAs with high-quality support.
• Document and update Knowledge Base articles and notes.

Skills

Troubleshooting

Customer service

Communication

Multitasking

Independent work

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce CRM

Job description

Harris is seeking a Tier 1 Technical Support Representative in Arizona to provide frontline support for enterprise accounts. The role emphasizes troubleshooting, email and call handling, and documenting issues with high precision.

You will work within a fast-paced team to resolve customer questions and escalate when needed. The position requires 1–3+ years in high-tech customer support, a relevant degree or experience, and strong communication skills.