Tier 1 Tech Support Specialist – GPS & CRM

MediSolution; Arizona; On-site; USD 21,000 - 29,000; Full time

Job summary

Harris is hiring a Tier 1 Technical Support Representative in Arizona to assist national and local Enterprise accounts by troubleshooting calls and cases following established processes. The role requires strong communication, organization, and the ability to work in a fast-paced environment while maintaining professional conduct.

You will handle inbound GPS troubleshooting, document activities in Salesforce, support multiple products, meet SLAs, and collaborate with product teams to resolve

Qualifications

• Bachelor's degree in Computer Science or a related field or relevant experience.
• 1+ year(s) of experience in customer service or technical support role.
• Excellent communication and interpersonal skills.
• Proven problem-solving and critical-thinking abilities.

Responsibilities

• Answer inbound GPS troubleshooting calls (20-25 daily est.).
• Respond to inbound GPS troubleshooting emails, cases (20-30 daily est.).
• Track all troubleshooting activities in CRM system – Salesforce.
• Must be able to work multiple systems at a time efficiently while on a call or working cases.
• Learn, understand, and support multiple products and services within a technical support department.
• Manage multiple support cases and meet support SLAs; provide superior customer support.
• Follow Knowledge Base Articles / create Technical Notes.
• Work with support/product development to troubleshoot and workaround product issues.
• Document and track client interactions and resolutions.
• Continuously improve knowledge of the company's products and services.

Skills

Troubleshooting

Customer service

Windows

Microsoft Excel

CRM (Salesforce)

Communication skills

Multitasking

Independent worker

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

CRM Software

Job description

Harris is hiring a Tier 1 Technical Support Representative in Arizona to assist national and local Enterprise accounts by troubleshooting calls and cases following established processes. The role requires strong communication, organization, and the ability to work in a fast-paced environment while maintaining professional conduct.

You will handle inbound GPS troubleshooting, document activities in Salesforce, support multiple products, meet SLAs, and collaborate with product teams to resolve