IT Service Desk Specialist — Fast-Paced Tech Support

Master Electronics; Phoenix (AZ); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Employee Assistance Program (EAP)

Paid holidays and PTO

Volunteer Time Off (VTO)

Job summary

Master Electronics in Phoenix, AZ is seeking an IT Service Desk Analyst to be the friendly first contact for employees when technology falters.

You will troubleshoot hardware and software, manage tickets, support onboarding, and communicate solutions clearly whether in person, remotely, by phone, or chat. The role emphasizes teamwork, customer service, and ongoing learning in a fast-paced environment.

Qualifications

• Familiarity with Windows hardware/software and Office 365 environments.
• Strong analytical and problem-solving skills.
• Ability to multi-task with high attention to detail.
• Excellent communication and customer service skills for troubleshooting and issue resolution.

Responsibilities

• Monitor and manage IT support tickets, ensuring issues are prioritized, documented, and resolved on time.
• Troubleshoot hardware, software, and system issues for end users.
• Provide support in person, remotely, by phone, or through chat.
• Partner with IT teams to resolve more complex technical issues.
• Communicate solutions clearly and help users understand how to resolve common issues.
• Support employee onboarding, access changes, and account updates.
• Set up and configure laptops, desktops, printers, scanners, and other equipment.
• Stay current on software, hardware, and system updates.
• Perform routine maintenance on company-issued equipment.
• Maintain and update IT documentation and support resources.

Skills

Windows hardware

Office 365

Analytical thinking

Problem solving

Communication

Customer service

Job description

Master Electronics in Phoenix, AZ is seeking an IT Service Desk Analyst to be the friendly first contact for employees when technology falters.

You will troubleshoot hardware and software, manage tickets, support onboarding, and communicate solutions clearly whether in person, remotely, by phone, or chat. The role emphasizes teamwork, customer service, and ongoing learning in a fast-paced environment.