Onsite Tier 1 Tech Support Help Desk - Phoenix

Gould Intelligent; Phoenix (AZ); On-site; USD 24,796 - 26,174; Full time

Job summary

Gould Intelligent, based in Arizona, is seeking a Tier 1 Tech Support Help Desk specialist for a long-term contract. The role is onsite in the far Northwest part of the Phoenix metro area, supporting internal and external users and managing the support email inbox.

The ideal candidate has prior call center tech support experience, familiarity with Google Suite, and strong attendance. Eligibility to work on a W2 basis without sponsorship is required.

Qualifications

• Tier 1 tech support experience required (call center preferred).
• Experience handling support emails and ticketing is a plus.
• Excellent attendance and reliability required.

Responsibilities

• Provide Tier 1 technical support to internal and external users.
• Manage the technical support email inbox and respond to inquiries.
• Collaborate with other IT staff as needed.

Skills

Call center experience

Technical writing

Tools

Google Suite

Job description

Gould Intelligent, based in Arizona, is seeking a Tier 1 Tech Support Help Desk specialist for a long-term contract. The role is onsite in the far Northwest part of the Phoenix metro area, supporting internal and external users and managing the support email inbox.

The ideal candidate has prior call center tech support experience, familiarity with Google Suite, and strong attendance. Eligibility to work on a W2 basis without sponsorship is required.