Tier 1 Technical Support Specialist (AZ)

Harris Computer; Arizona; On-site; USD 25,000 - 30,000; Full time

Job summary

Harris Computer is seeking a Tier 1 Technical Support Representative to join our day shift in Arizona. This full-time role trains for about four weeks and then settles into permanent shifts (Mon-Fri 8am–5pm or Sun–Thu 10am–7pm).

You will troubleshoot calls and cases, document actions, and grow knowledge of our products with a fast-paced team. The position requires a Bachelor's degree or related experience, strong communication, and the ability to work independently.

Qualifications

• Bachelor's degree in Computer Science or a related field, or relevant experience.
• 1+ year of experience in customer service or technical support.
• Excellent communication and interpersonal skills.
• Proven problem-solving and critical-thinking abilities.
• Ability to work independently and in a team environment.

Responsibilities

• Answer inbound GPS troubleshooting calls (20-25 daily est.).
• Respond to inbound GPS troubleshooting emails and cases (20-30 daily est.).
• Track all troubleshooting activities in CRM system – Salesforce.
• Must be able to work multiple systems at a time efficiently while on a call or working cases.
• Learn, understand, and support multiple products and services within a technical support department.
• Manage multiple support cases at one time and meet support SLAs.
• Follow Knowledge Base Articles / create Technical Notes.
• Work with support and product development to troubleshoot and workaround product issues.
• Advocate for the client to ensure timely and accurate issue resolution.
• Document and track client interactions and resolutions.
• Continuously improve knowledge of the company's products and services.

Skills

Troubleshooting

Customer service

Windows

Excel

Salesforce

Multitasking

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Salesforce

Job description

Harris Computer is seeking a Tier 1 Technical Support Representative to join our day shift in Arizona. This full-time role trains for about four weeks and then settles into permanent shifts (Mon-Fri 8am–5pm or Sun–Thu 10am–7pm).

You will troubleshoot calls and cases, document actions, and grow knowledge of our products with a fast-paced team. The position requires a Bachelor's degree or related experience, strong communication, and the ability to work independently.