Tier 1 Tech Support Specialist for Enterprise Accounts

MediSolution; Arizona; On-site; USD 21,000 - 29,000; Full time

Job summary

Harris is seeking a Tier 1 Technical Support Representative in Arizona to troubleshoot and resolve customer calls and cases. You will work across multiple products, maintain CRM records, and strive for timely issue resolution in a fast-paced environment.

The role requires strong communication, Windows and Excel skills, and the ability to multitask while delivering excellent customer service. Training is provided, with options for 40-hour weeks and varying shifts.

Qualifications

• Bachelor's degree in Computer Science or related field, or relevant experience.
• 1-3+ years high-tech customer support experience in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Answer inbound GPS troubleshooting calls.
• Respond to inbound GPS troubleshooting emails and cases.
• Track troubleshooting activities in CRM (Salesforce).
• Learn, understand, and support multiple products and services.
• Manage multiple support cases and meet SLA targets.
• Document client interactions and resolutions; escalate when needed.

Skills

Troubleshooting

Customer service

Windows

Microsoft Excel

Salesforce CRM

Multitasking

Communication

Education

BSc in CS or related

Tools

Salesforce

Job description

Harris is seeking a Tier 1 Technical Support Representative in Arizona to troubleshoot and resolve customer calls and cases. You will work across multiple products, maintain CRM records, and strive for timely issue resolution in a fast-paced environment.

The role requires strong communication, Windows and Excel skills, and the ability to multitask while delivering excellent customer service. Training is provided, with options for 40-hour weeks and varying shifts.