REMOTE BILINGUALS NEEDED

AppleOne Employment Services; Austin (TX); A distancia; USD 23.000 - 28.000; A tiempo parcial

Descripción de la vacante

AppleOne Employment Services is seeking a Remote Bilingual Senior Customer Service Representative to support customer, provider, and stakeholder inquiries in a high-volume call center environment.

This contract role allows work from home with training and nesting periods, and requires answering inquiries in English and a second language from Texas residents.

Formación

• High school diploma or GED required.
• 1+ years of relevant professional experience or an equivalent combination of education and experience.
• Must be fluent in English and the specified secondary language.

Responsabilidades

• Respond to inbound and outbound customer, provider, and stakeholder contacts by phone, written correspondence, IVR, and system workflows.
• Provide accurate information regarding eligibility, enrollment, services, and program requirements across multiple programs.
• Research case history, review data from multiple systems, and resolve complex or escalated service issues.
• Process enrollment, disenrollment, and related program transactions according to production, quality, and compliance standards.
• Maintain confidentiality and security of customer, provider, and program information at all times.
• Identify trends, elevate concerns, and recommend process improvements to support accuracy, efficiency, and service quality.

Conocimientos

English fluency

Second language

Educación

High school diploma or GED

Descripción del empleo

Job Summary

We are seeking a Remote Bilingual Senior Customer Service Representative to support customer, provider, and stakeholder inquiries in a high-volume client support and call center environment. This contract opportunity is ideal for a detail-oriented customer care professional who is comfortable working from home, navigating multiple systems, and providing accurate program information with professionalism and empathy.

This role offers structured training, clear expectations, and the opportunity to work with a supportive team focused on quality service, compliance, and problem resolution. Candidates who enjoy helping people, researching complex issues, and maintaining accuracy in a remote contact center setting will be well positioned for success.

Key Responsibilities

• Respond to inbound and outbound customer, provider, and stakeholder contacts by phone, written correspondence, IVR, and system workflows.
• Provide accurate information regarding eligibility, enrollment, services, and program requirements across multiple programs.
• Research case history, review data from multiple systems, and resolve complex or escalated service issues.
• Process enrollment, disenrollment, and related program transactions according to production, quality, and compliance standards.
• Maintain confidentiality and security of customer, provider, and program information at all times.
• Identify trends, elevate concerns, and recommend process improvements to support accuracy, efficiency, and service quality.

Compensation and Benefits

• Pay rate: $17.40 to $20.50 per hour.
• Job type: Contract/Temporary.
• Work location: Remote work from home.
• Candidates may reside anywhere in Texas.
• Must be available to work Eastern Time Zone hours.
• Training schedule: Monday through Friday, 8:00 am to 4:30 pm.
• Training duration: 4 weeks, followed by 2 to 3 weeks of nesting.
• Training attendance: 100 percent attendance is required, with no planned time off during training.
• Agents are expected to be on camera for the entire training and nesting period.
• Hours of operation: Monday through Friday, 8:00 am to 7:00 pm EST.
• Expected shift: Most likely 10:30 am to 7:00 pm EST, subject to change.

Required Qualifications and Skills

• Support inbound and outbound customer service interactions in a remote call center environment.
• Research eligibility, enrollment, case history, and program-related inquiries using multiple systems.
• Resolve complex or escalated customer, provider, and stakeholder issues accurately and professionally.
• Process program transactions while meeting productivity, quality, and compliance standards.
• High school diploma or GED required.
• 1 or more years of relevant professional experience required, or an equivalent combination of education and experience.
• Must be fluent in English and the specified secondary language.
• Must reside in Texas and be able to work Eastern Time Zone hours.
• Must have high-speed home internet, preferably at least 50 Mbps download and 20 Mbps upload.
• Must use a traditional wired home internet service provider from pole to home.
• Cellular-based internet service providers are not permitted.
• Must provide proof of internet speed test results upon request.
• Must be available for the full training schedule with no planned time off.
• Must be comfortable working on camera during training and nesting.
• Strong customer service, communication, research, and problem-solving skills required.
• Ability to interpret data, follow procedures, maintain confidentiality, and meet performance standards.
• Criminal background check must be clear prior to the start of training.

Preferred Qualifications

• Previous call center, client support, healthcare support, benefits administration, eligibility, or enrollment experience.
• Experience working in a remote customer service environment.
• Ability to navigate multiple systems while maintaining accuracy and professionalism.
• Strong attention to detail and comfort handling sensitive or confidential information.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.